Contact us

For survey issues

The fastest way to get help is through our in-account Report issue form.

1. Log in to your Pureprofile account

2. Go to your account feed

3. Click "Report issue" in the right-hand menu

Login and report

For redemption issues

The fastest way to get help is through our in-account Report issue form.

1. Log in to your Pureprofile account

2. Go to your account feed

3. Click "Report issue" in the right-hand menu

Login and report

Change bank details

You can update your payout details directly from your account.

How to update your bank details:

1. Log in to your Pureprofile account

2. Go to Settings → Bank details

3. Update your bank account details

Update bank details

Change email address

You can change the email linked to your account in Settings.

How to change your email:

1. Log in to your Pureprofile account

2. Go to Settings → Email

3. Enter your new email and confirm it via the verification email 

Change email

Reset your password

Click below to reset your password.

Reset password

Unsubscribe from email notifications

You can choose to stop receiving email notifications at any time.

How to unsubscribe:

1. Log in to your Pureprofile account

2. Go to Settings → Email

3. Untoggle the option that says: "Our summary emails keep you up to date with all the activities available in your account. If you don't want to receive these emails, you can unsubscribe."

Go to settings

Close my account and data

You can close your account and request data deletion from Settings.

How to close your account:

1. Log in to your Pureprofile account

2. Go to Settings → Close my account

3. Select Close account

Close account